Privacy Policy

Our Commitment to Your Privacy

At Little Pepe's Authentic Taco Truck, we are deeply committed to protecting your privacy and personal information. We believe in transparency and want you to understand exactly how we manage your data when you visit our website or engage our catering services. Our practices are designed to ensure your information is handled securely and responsibly.

This Privacy Policy outlines the types of information we collect, how it is used, under what circumstances it might be shared, and the steps we take to keep it safe. It applies to all data collected through our website, mobile interactions, and direct communications related to our food truck services and event catering in Los Angeles.

Should you have any questions or concerns regarding our privacy practices, please do not hesitate to contact us at [email protected]. We're here to help.

Information We Collect

To provide you with the best service, we collect various types of information. This includes:

• Website Visitor Information: When you browse our website, we automatically collect certain non-personally identifiable information, such as IP addresses, browser types, referring pages, and interaction patterns. This helps us understand how visitors use our site and improve their experience. We use cookies and similar tracking technologies for this purpose.
• Catering Booking Information: When you book our catering services, we collect personal details necessary to fulfill your request, including your name, email address, phone number, event date, location, and specific dietary or service needs.
• Customer Feedback: If you voluntarily provide feedback, testimonials, or participate in surveys, we collect the information you submit. This helps us enhance our services and customer satisfaction.
• Location Data: If you grant permission, our truck finder features may utilize your device's location data to help you find our nearest truck. This data is not stored permanently.
• Payment Information: All payment transactions for catering or other services are processed through secure, trusted third-party payment providers. Little Pepe's does not store your credit card details directly on our servers.

How We Use Your Information

The information we collect serves several important purposes:

• Service Delivery and Communication: We use your information to process catering requests, confirm bookings, communicate updates about our services, and manage event logistics.
• Website Improvement: Anonymous usage data is analyzed to understand user behavior, troubleshoot issues, and enhance the functionality and user experience of our website.
• Marketing Communications: With your consent, we may send you updates, promotions, and news about Little Pepe's. You will always have the option to opt-out of these communications.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Customer Service: Your information allows us to respond effectively to your inquiries, provide support, and address any concerns you may have.

How We Protect Your Information

Safeguarding your personal data is a top priority. We implement robust measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Technical Security: We employ encryption, firewalls, and secure server environments to protect data both in transit and at rest. Our website uses SSL/TLS encryption to secure data transmission.
• Access Controls: Access to personal information is restricted to authorized personnel who require the information to perform their job functions.
• Regular Monitoring: Our systems are regularly monitored for potential vulnerabilities and attacks. We conduct routine security updates and assessments.
• Third-Party Security: We vet our third-party service providers (like payment processors) to ensure they adhere to high standards of data security and privacy.
• Data Breach Protocols: In the unlikely event of a data breach, we have established procedures for rapid response, mitigation, and timely notification to affected individuals and relevant authorities as required by law.

Your Privacy Rights and Controls

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes that require us to retain some information.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
• Cookie Management: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that some features of our website may not function properly without cookies.
• Complaints: If you have concerns about our privacy practices, you have the right to lodge a complaint with the relevant data protection authority. We encourage you to contact us first so we can address your concerns directly.

For any requests related to your privacy rights, please contact us at [email protected]. We are committed to responding to your requests in a timely and transparent manner.